Terms of Service
Welcome to Active MapleGym! These Terms of Service govern your use of our website and services. By accessing or using our services, you agree to comply with these terms, so please read them carefully.
Active MapleGym is dedicated to providing exceptional fitness experiences tailored to your personal goals. Our services include state-of-the-art workout facilities, personalized training programs, and wellness guidance designed to elevate your fitness journey. By utilizing our services, you acknowledge that you are responsible for your own health and safety.
To use our services, you must be at least 18 years old or have parental consent. By registering, you confirm that you are eligible to enter into this agreement and utilize our facilities. If you are under 18, please ensure that a parent or guardian supervises your activities at Active MapleGym.
Membership plans at Active MapleGym are designed to provide flexibility and value. All membership fees must be paid in advance, and you agree to adhere to the payment schedule outlined in your membership agreement. Failure to make timely payments may result in suspension or termination of your membership.
Active MapleGym reserves the right to modify, suspend, or discontinue our services at any time without prior notice. We strive to maintain the highest standards, but we cannot guarantee the availability of specific services or facilities at all times. We encourage you to reach out to us for any inquiries regarding service availability.
Your personal information is of utmost importance to us. We are committed to protecting your privacy and will only use your information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your personal data as outlined in that policy.
Active MapleGym may provide links to external websites for your convenience. However, we do not endorse and are not responsible for the content or practices of these websites. You access them at your own risk, and we recommend reviewing their respective terms of service and privacy policies.
In case of an injury or incident while using our facilities, you agree to notify our staff immediately. Active MapleGym is not liable for any personal injuries sustained during your use of our services, and you assume all risks associated with your participation in fitness activities.
We value your feedback and encourage you to share your experiences with us. If you have any questions, concerns, or suggestions regarding our services, please feel free to reach out to our customer service at sales@activemaplegym.com or call us at +1 (514) 419-1090 .
These Terms of Service may be updated from time to time. We will notify you of any significant changes, but we encourage you to review this page periodically for the latest information. Your continued use of our services after any modifications constitutes your acceptance of the updated terms.
Terms of Return
At Active MapleGym, we believe in providing our members with the highest level of service and satisfaction. In the event that you are not completely satisfied with your purchase, we have established a clear and fair return policy to ensure your peace of mind.
We understand that sometimes things may not go as planned, and you might need to return a product or service. Our return policy allows for returns within 30 days of the original purchase date. This timeframe gives you ample opportunity to assess your purchase and determine if it meets your expectations.
To initiate a return, please contact our customer service team at sales@activemaplegym.com or call us at +1 (514) 419-1090. Our dedicated team is available to assist you with the return process and answer any questions you may have regarding your purchase.
All items must be returned in their original condition, which includes all packaging, accessories, and documentation. We reserve the right to refuse returns if the items show signs of use or damage. Ensuring items are returned in a sellable condition protects both our customers and our business integrity.
For services, such as personal training sessions or class packages, we provide a refund if you cancel at least 24 hours before the scheduled time. If cancellation occurs within the 24-hour window, a rescheduling option will be offered instead, as we strive to accommodate your fitness journey without compromising service availability.
Upon receiving your return request, we will process your return within 5-7 business days. If approved, you will receive a full refund to your original payment method. Please note that depending on your bank, it may take additional time for the funds to reflect in your account.
Active MapleGym is committed to ensuring that our members feel valued and respected. If you have any concerns or feedback regarding our return policy, we welcome you to reach out to us. Your insights help us improve our services and offerings.
In certain cases, exchanges may be possible for defective items or incorrect orders. Please contact our team to discuss your options. We want to ensure that you receive the best products and services that align with your fitness goals.
We appreciate your understanding and cooperation regarding our return policy. At Active MapleGym, we are dedicated to providing luxury fitness experiences that cater to your needs. Thank you for trusting us with your fitness journey.
For further inquiries or assistance, do not hesitate to reach out to us at our Montréal location: 4094 R. Saint-Denis, Montréal, QC H2W 2M5, Canada. We look forward to serving you and helping you achieve your fitness aspirations!